Effective Date: October 4, 2024
Last Updated: March 22, 2025
At ProServe Corporation (“ProServe,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.proservecorp.com) (the “Site”) or use our services. By accessing the Site or submitting information through our forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect both personal information you provide directly and data collected automatically when you interact with our Site.
a. Information You Provide to Us:
You may provide personal information when you:
- Register on our Site
- Subscribe to services or newsletters
- Complete onboarding forms (including via Cognito Forms)
- Submit inquiries, feedback, or support requests
- Interact with our services in any other manner
Personal Information collected may include:
- Full name
- Email address
- Phone number
- Mailing and billing address
- Payment details (e.g., credit card or bank account info)
- Business or legal matter details
- Government-issued identification or other documentation
b. Information About Other Individuals:
Users may submit personal information about other individuals (such as debtors, consumers, co-defendants, or legal representatives) when submitting forms through our Site. This may include:
- Full names
- Contact details
- Court documents or case records
- Judgment or account information
By submitting this data, you confirm that you have the legal authority or consent to do so.
c. Automatically Collected Information:
When you visit our Site, we automatically collect certain non-personal information, including:
- Browser type and version
- IP address
- Device type and operating system
- Referring and exit pages
- Time spent on pages and interactions
- Site usage analytics and behavior patterns
2. How We Use Your Information
We may use the information we collect for purposes such as:
- Providing and managing our services
- Processing transactions and payments
- Responding to inquiries and providing support
- Verifying identities and account details
- Enhancing our website and service offerings
- Sending service-related or promotional communications
- Ensuring legal and regulatory compliance
- Protecting against fraud, abuse, or other unauthorized activities
- Conducting internal analytics and performance tracking
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it in the following limited circumstances:
- Service Providers: With trusted third parties who assist us in providing services (e.g., payment processors, legal advisors, email services, technical support).
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal Compliance: When required to comply with legal obligations or respond to lawful requests (e.g., subpoenas, court orders).
- Protection of Rights: When necessary to enforce our rights or protect our property, safety, users, or the public.
4. Cookies, Tracking Technologies, and Third-Party Tools
We use cookies and other tracking technologies to enhance your browsing experience and analyze site traffic.
a. Google Analytics
We use Google Analytics to collect and evaluate Site traffic and usage patterns. This includes IP address, browser type, and on-site behavior. This helps us improve the Site and your experience.
You can opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout
b. Google reCAPTCHA
We use Google reCAPTCHA on certain forms to prevent spam and abuse. This tool may collect device and interaction data to determine whether the user is human.
Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
c. Cookies
Cookies are small data files stored on your device. We use them to remember preferences, monitor usage, and enhance security. You can manage your cookie preferences in your browser settings, though disabling them may affect your Site experience.
5. Data Security
We use reasonable administrative, technical, and physical security measures to protect your information. These may include:
- Secure servers and encryption
- Access control and internal audits
- Regular software and platform updates
Despite these precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute protection.
6. Your Rights and Choices
You may have the following rights concerning your personal data:
- Access & Correction – Request a copy of the personal information we hold and correct inaccuracies.
- Opt-Out of Communications – Unsubscribe from promotional messages using links provided or by contacting us.
- Request Deletion – Request deletion of your personal information, subject to legal and operational retention requirements.
- Do Not Track (DNT) – Our Site currently does not respond to DNT signals from browsers.
To exercise your rights, please contact us at:
📧 legal@proservecorp.com
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Information related to legal judgments and services may be retained for extended periods under applicable law.
8. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.
9. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have done so unintentionally, we will delete the information promptly.
10. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. Updates will be posted to this page with a revised “Last Updated” date. You are encouraged to review the policy regularly to stay informed of our practices.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
ProServe Corporation
722 South Liberty Street, Suite 300
Muncie, IN 47305
📧 Email: legal@proservecorp.com
📞 Phone: 877-676-5311